The Massachusetts Department of Children and Families struggles with ways to get on top of an unsustainable caseload and shortage of staff. A new report highlights the key levers for change that other states that have experienced similar crises have used in order to move forward. It compares the practices of the Commonwealth's Department of Children and Families with those of similar state agencies across the nation and recommends five areas for possible reform.
- A Leadership Team with vision, Talent and Experience
- Effective Use of Reliable Data to Drive Change
- Strategic Workforce Investments
- Aligning the Service Array with Child/Family Needs and Outcomes
- Accountability for Outcomes (both Quality and Quantity)